Refund and return policy

Refund Terms and Conditions

Welcome to the Cantina Arvisionadu online store (“We” or “The Seller”). Please read the following Refund Terms and Conditions (“Terms”) carefully before proceeding with a refund request. The use of our website and our services implies unconditional acceptance of these Terms.

1. Refund Request Period

1.1. Customers are entitled to request a refund within a maximum period of 30 days from the date of receipt of the product.

2. Conditions for Refunds

2.1. Refunds will only be granted for the following reasons:

  • Product damaged or defective upon delivery.
  • Product delivered different from what was ordered.
  • Significant delay in delivery beyond the estimated delivery period.

2.2. The product must be returned in the same condition in which it was received, with all original labels and packaging.

2.3. The Seller reserves the right to evaluate the returned product before proceeding with the refund.

3. Refund Request Procedure

3.1. To request a refund, the customer must contact the Seller's Customer Service within the period of 30 days from the date of receipt of the product.

3.2. The customer must provide a detailed description of the reason for the refund request, along with photographs of the damaged product or delivery errors, if applicable.

3.3. After receiving your request, the Seller will provide instructions for returning the product, if necessary.

4. Refund Processing

4.1. The Seller undertakes to process the refund request as quickly as possible, within a maximum of 30 days from the date of receipt of the returned product.

4.2. The refund will be made using the same payment method used for the original purchase, unless otherwise agreed with the customer.

5. Exclusions

5.1. Refunds will not be granted for the following reasons:

  • Change of mind or personal dissatisfaction of the customer.
  • Damage to the product due to negligence or improper use by the customer.

6. Contact us

6.1. To request a refund or for further information on the Refund Terms and Conditions, contact our Customer Service at info@cantina-arvisionadu.it or on the telephone number +39 348 9989260.

Last update: 4/10/2023